Another 3,500 women affected by Capita error

Dark Hospital CorridorFollowing on from the revelation that 40,000 women in England did not receive letters regarding their cervical smear tests earlier this year, it has been reported that an additional 3.591 women have not received the same.

Most of the absent letters from the recent revelation were either invitations or reminders to attend cervical smear screenings, but at least 200 of them were regarding abnormal results from their recent screening.

Capita, who were responsible for this lapse, have advised that those who were not sent letters regarding abnormal results were still followed up with clinical investigations. This because women with abnormal results should receive correspondence from a minimum of two sources and not just the letter from Capita.

All the women who should have received an appointment reminder letter have been contacted and the senior manager in charge of the NHS cervical screening contract has left Capita after it was found that the correct procedure for uploading, organising and checking had not been followed..

A spokesperson for NHS England said “There is no current evidence of any harm having resulted from these issues”. However, failure to administer the contract correctly could have a detrimental effect on the screening process as women may feel that they cannot fully trust the results of the cervical smear screening.

The chief executive of Jo’s Cervical Cancer Trust said “Frankly, it is appalling that thousands of women have been affected by a further error. At a time when cervical screening attendance is falling, we cannot afford for faith to be lost in the programme. This could result in more women not taking up their invite. Waiting for results can already be an anxious time and failures such as this are only adding further stress to women.”

If you have received a delayed medical diagnosis that has impacted your health then you could be eligible to make a claim for compensation. Blackwater Law can provide specialist clinical negligence solicitors to help you make a claim, on a no win, no fee basis.

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