West Hertfordshire Hospitals NHS Trust

West Hertfordshire Hospitals NHS Trust operates three hospital sites in Hertfordshire; Hemel Hempstead Hospital, St Albans City Hospital and Watford General Hospital.

The main site for emergency care is Watford General Hospital which has a 24-hour A&E department, maternity unit, as well as radiology services and care for the elderly. Hemel Hempstead Hospital provides an urgent care centre as well as diagnostic services such as MRI whereas St Albans City Hospital provides elective care including low risk inpatient care and day-case surgery.

Figures for this Trust

  • Number of Patient Safety Incidents & harm caused
    April 2019 to September 2019
    • Death
      15
    • Severe
      16
    • Moderate
      73
    • Low
      611
    • None
      7,084
    Total 7,799
  • Top 3 categories of Patient Safety Incident
    April 2019 to September 2019
    1. Treatment, procedure
    2. Access, admission, transfer, discharge (including missing patient)
    3. All other categories
  • Percentage of A&E attendances dealt with in 4 hours
    April 2020
    Percentage of A&E attendances dealt with in 4 hours
    78.9%
  • Percentage treated for cancer within 62 days of urgent GP referral
    March 2020
    Percentage treated for cancer within 62 days of urgent GP referral
    80.6%

  • Percentage of total
    beds occupied overnight
    October to December 2019
    Percentage of total beds occupied overnight
    79.7%
  • Summary Hospital-level
    Mortality Indicator
    January to December 2019
    Summary Hospital-level Mortality Indicator
    2
  • Number of cancelled
    critical operations
    January 2020
    Number of cancelled critical operations
    2
  • Number of cancelled
    elective operations
    October to December 2019
    Number of cancelled elective operations
    127

  • Percentage waiting 6+ weeks
    for diagnostic test
    March 2020
    Percentage waiting 6+ weeks for diagnostic test
    11.1%
  • Number of mixed sex
    accommodation breaches
    January 2020
    Number of mixed sex accommodation breaches
    4

  • Number of Never Events and number by category
    Number of Never Events and
    number by category
    1 April 2019 to 29 February 2020
    3
  • Wrong site surgery - 2
  • Retained foreign object post procedure - 0
  • Wrong implant/prosthesis - 0
  • Misplaced naso- or orogastric tubes - 1
  • Overdose of insulin due to abbreviations or incorrect device - 0
  • Administration of medication by the wrong route - 0
  • Overdose of methotrexate for non cancer treatment - 0
  • Failure to install functional collapsible shower or curtain rails - 0
  • Transfusion or transplantation of ABO incompatible blood components or organs - 0
  • Unintentional connection of a patient requiring O2 to an air flowmeter - 0
  • Misselection of high strength midazolam - 0
  • Misselection of a strong potassium solution - 0
  • Falls from poorly restricted windows - 0
  • Chest or neck entrapment in bed rails - 0
  • Scalding of patients - 0